AI Built for Healthcare

"The Authenticx platform's insights and audio montages brought to life our customers' perspectives in a way that provided context and helped support our decision making. We were able to develop a scalable corporate listening program in which all leaders can truly listen to the voice of our customers on a regular basis."

"The Authenticx platform provides a combination of relevant quantified data with emotional weight, which is extremely impactful. We have immediately been able to increase the richness of our insight program because of Authenticx.”

"Listening to the voice of our customers [using Authenticx] is no longer a 'nice to have' but a 'have to have'”

“I didn't know there was a platform to compare our vendors' performance!”

"I now have for the first time in my life an appreciation for our agents who communicate with these patients. I've been woken up by what I've heard today…”

"I just feel so much closer to the customers after working through this data and then hearing these presentations... thank you!"

"This call...wow. Listening to this call is definitely a great use case for Authenticx, and an example of the worst thing you can do in customer service. "

"We have been able to reallocate our time to ‘solutioning’ vs. finding or assuming. You allow us to have data to back what needs to be solved."

"I truly love what Authenticx brings to the table. There are so many opportunities to improve patient care, patient experience, and team member experience that we wouldn’t have discovered if we did not embark on this journey with you all."

“We have had the ability to take action and empower and equip employees so that they actually have the needed resources and tools to really serve our patient population. This has provided opportunities to enact change which is so very exciting in healthcare.”

“Hearing customer feedback as we plan is critical to us in the pharmaceutical space. Authenticx is a trusted partner not only for insights on existing products, but also to hear the voices of our customers before and during a new product launch.”

“It’s no surprise that technology is the future for healthcare. With Authenticx, we can listen to the voice of the customer in real time – we no longer have to wait until surveys come in after the fact.”

“Authenticx’s technology is impressive. The generative AI capabilities, specifically conversation summaries, are very useful. The ability to expand upon their data model by applying our own meta tags allows for optimum flexibility.”

"Authenticx has been a game-changer in providing self-service discovery with immediate access to insights from conversational data. The 24/7 access to a personal consultant has been invaluable for receiving unbiased insights, discovering emerging trends, and finding answers to pressing questions.”​

“Authenticx is like watching your team’s game film. We’ve always believed we’re a strong patient services team, but Authenticx challenges us in the areas where we can apply tweaks to truly rise-up and meet our patients where they are.”

"The audio + transcripts have been invaluable. We have direct insight into the patient conversation, straight from the source, allowing us to improve the quality of interactions and catch early signs of potential patient drop-off."

“Authenticx has turned our call centers into voice of customer insights hubs. Overnight, we went from a higher-level understanding of what was happening in our call centers to being able to look at our calls from every possible angle.”​

“I love the seemingly endless amount of filtering options available to me. It’s user friendly and highly customizable, meaning I can go broad or get very narrow depending on my needs.”