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Discover with Authenticx

Upload chats, texts, emails, and calls to Authenticx. This centralizes all forms of member or patient communication in a single analytics platform.

Analyze with Authenticx

All uploaded conversations are processed through proprietary models developed in-house for healthcare. Uncover drivers of customer friction, performance, and compliance events.

Validate with Authenticx

Use robust reporting, real-time trending data, and AI powered search functionality to uncover valuable insights that save you time and money while improving customer retention.

Risk and compliance | Healthcare regulation | Authenticx

Unlock the value of conversation data with specialized AI solutions.

Deliver Insights

Unlock better outcomes and customer experiences with conversation data.

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Enhance Quality

Improve operational efficiency and agent performance by scaling efforts.

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Monitor Compliance

Reduce manual identification of compliance events to manage risk and improve outcomes.

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Learn from 100% of conversations with AI

See actionable and measurable results when using the Authenticx platform.

Address Broken Processes

36%
Customer calls stuck in a non-productive loop (the Eddy Effect)

QA Evaluations

157,000
Monthly evaluations - scaled 4X within 10 months with AI.

Therapy Adherence

71%
Conversations flagged for customer friction

Positive ROI impact 

Eliminate operational waste with AI-driven automation fed by your contact center conversations.

Conversation Intelligence at Scale

The Authenticx Advantage

Our models deliver expert level insights relevant to healthcare leaders. We train our models in-house, exclusively to understand and analyze healthcare data, ensuring accuracy and reliability.

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Our platform transforms the voice of the customer to become tangible, actionable data that you can use to drive internal efficiency and superior customer experiences.

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On-shore, in-house team members are here to support you every step of the way. From technical help desk to insights analysts, our team of experts is here to guide you through the platform and the valuable data it provides.

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From custom evaluation forms and custom reporting, to API consultations and configurations, we are committed to providing solutions tailored to meet your needs.

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